Following books shall not be eligible for return or replacement:

• Damages due to misuse of book;

• Any consumable item which has been used/installed;

• Books with tampered or missing serial/UPC numbers;

• Any damage/defect which are not covered under the manufacturer's warranty

• Any book that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, and all other items originally included with the book/s delivered;

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If Silver Line has suspicion or knowledge, that any of its buyers and sellers are involved in any activity that is intended to provide claims or information that is false, misleading or not genuine, then Silver Line may while reserving its rights to initiate civil and/or criminal proceedings against member may also at its sole discretion suspend, block, restrict, cancel the Display Name of such buyer and seller and /or disqualify that user and any related users from availing protection through this program.

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Silver Line reserves its right to initiate civil and/or criminal proceedings against a user who, files a invalid and/or false claims or provides false, incomplete, or misleading information. In addition to the legal proceedings as aforesaid, Silver Line may at its sole discretion suspend, block, restrict, cancel the Display Name [and its related Display Names] of such user and/or disqualify that user and any related users from availing protection through this program.

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Any person who, knowingly and with intent to injure, defraud or deceive, files a Fraudulent Complaint containing false, incomplete, or misleading information may be guilty of a criminal offence and will be prosecuted to the fullest extent of the law.